HCL Chennai Recruitment 2016 for BE, B.Tech freshers - Apply Online
HCL Job Openings in Chennai for freshers as Graduate Engineer Trainee position
Candidate should monitoring of tickets and taking the actions necessary to meet service targets
Willing to work in 24/7 shift. You can also practice HCL Placement Papers before interview
BE, B.Tech freshers are eligible to apply for this position
Interested and eligible candidates can apply online through below provided link
HCL Recruitment 2016 for BE, B.Tech freshers:
Company Name : HCL Technologies Limited
Qualification : BE, B.Tech
Experience : Freshers
Job Location : Chennai
Job Role : Graduate Engineer Trainee
Industry Type : IT Software
Salary : Not Disclosed
About HCL Company:
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems
Founded in 1976, HCL is one of India's original IT garage start-ups
A pioneer of modern computing, HCL is a global transformational enterprise today
Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals
The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India
HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms
For more information, please visit www.hcl.com
Job Description:
Monitoring of tickets and taking the actions necessary to meet service targets
Central Communication point for Major Incidents. Willing to work in 24/7 shift
Respond to user escalations and engage functional escalation and service delivery management as required
Responsible for escalating Incidents and User Service Requests within their organization to drive resolution
Manage major incident bridge as needed
Participate in incident management meetings with customer and internal teams
Identify and drive process improvements
Provide incident report to problem management
Good communication skills (written & verbal)
Good understanding of ITIL processes
Good team member
Should be a self-starter
Independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Categorizes as per CTI as appropriate
Update the knowledge base
Coaching freshers to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
Complies to regulatory requirements
Alert Monitoring
Ticket Monitoring
Informing On - call support
Opening Bridge Call
HCL Selection Process:
Aptitude Test
Technical Interview
HR Interview
Document Required (Original and Photocopies):
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
